Terms & Conditions
These Terms and Conditions govern your access to and use of Koru Casino operated through the Koru Casino website and associated services (referred to in this document as “we,” “us,” “Koru Casino,” or “the Website”). By accessing, registering an account with, or using any of the services offered by Koru Casino, you agree to be bound by these Terms and Conditions in full. If you do not agree with any provision contained herein, you must not use the Website or any related service.
By using Koru Casino, you acknowledge that you are at least eighteen (18) years of age or the legal gambling age of majority in your jurisdiction, whichever is higher, and that you are acting in compliance with all applicable laws, including Australian and any other relevant national or local gambling regulations. You also represent that you are using the services of Koru Casino for your own personal and lawful purposes and not on behalf of any third party.
These Terms and Conditions, together with any Bonus Terms and Conditions, Privacy Policy, and Responsible Gambling or Fair Play statements published on the Website, form the complete agreement between you and Koru Casino regarding your use of the Website and its services.
1. General usage and account creation
1.1. To use most of the services offered by Koru Casino, you must first register a personal player account by providing accurate, up‑to‑date, and complete information. You undertake not to provide any false, misleading, or incomplete details, and to promptly update your account information if it changes.
1.2. Each player is allowed only one personal account. The use of multiple accounts, duplicate or fraudulent registrations, or attempts to circumvent player‑limit rules will be considered a breach of these Terms. Koru Casino reserves the right to suspend, close, or merge any additional accounts and to withhold any bonuses, winnings, or funds associated with such accounts.
1.3. You are responsible for maintaining the confidentiality of your username, password, and any security credentials related to your account. You must not share your login details with any third party. Any activity conducted through your account will be deemed to be conducted by you, and you will be liable for all such activity.
1.4. Koru Casino reserves the right to require additional identity verification, age checks, or other documentation (such as copies of identification documents, proof of address, or proof of payment method) at any time. If you fail, refuse, or are unable to provide such information within a reasonable period, Koru Casino may suspend or close your account and may block or reverse any related transactions.
1.5. You may not use the services of Koru Casino if you are a resident of, or are attempting to access or use the Website from, any jurisdiction where online gambling is prohibited by law or where such activities are not permitted by your local regulations. Australian‑based players are allowed to use the Website only if they meet the age and eligibility requirements set out by Australian state and federal betting and gaming laws.
2. Compliance with Australian and local gambling laws
2.1. You acknowledge that online gambling is a regulated activity in Australia and that you are responsible for understanding and complying with the gambling laws of your state or territory, including any restrictions on online casino gaming, wagering, or betting activities. You must ensure that your participation through Koru Casino is lawful in your specific jurisdiction.
2.2. Koru Casino operates in strict compliance with responsible gambling obligations and supports key Australian‑based initiatives and practices relating to problem gambling, self‑exclusion, and player protection. You are required to play responsibly and to set limits on your deposits, wagers, and playing time in accordance with your own financial situation and any limits imposed by Australian‑equivalent responsible‑gambling frameworks.
2.3. If any Australian‑based or other regulatory authority prohibits or restricts access to Koru Casino services for players in certain jurisdictions, we may restrict or block access from those regions or decline to accept deposits or process withdrawals for players located in those areas. You agree not to try to circumvent such restrictions through the use of virtual private networks, anonymising tools, or other technical methods.
2.4. Koru Casino may at any time decide to restrict its services to residents of specific countries or territory groups, including but not limited to Australia, in line with its licensing conditions and regulatory requirements. Players attempting to use the Website from restricted regions risk having their accounts frozen and any associated winnings or funds withheld.
3. Bonuses, promotions, and wagering requirements
3.1. Koru Casino may offer a variety of bonuses, promotions, rewards, and loyalty‑program benefits, including but not limited to welcome bonuses, deposit‑match offers, free spins, cashback offers, and tournament prizes. These offers are subject to separate Bonus Terms and Conditions, which form part of these Terms and Conditions and are incorporated by reference.
3.2. Bonuses and promotional offers are granted at the sole discretion of Koru Casino and may be limited by time period, eligible games, minimum deposit amounts, and maximum bonus amounts. Not all bonuses may be available to all players, and certain bonuses may be restricted based on your country of residence, currency, or account status.
3.3. Most bonuses are subject to wagering or play‑through requirements, meaning that you must bet a specified amount (often a multiple of the bonus amount and sometimes the deposit amount) before any winnings derived from the bonus can be withdrawn. Unmet wagering requirements may lead to the forfeiture of the bonus and any associated winnings.
3.4. Certain games may contribute differently to wagering requirements (for example, slots may count 100%, while table games count a lower percentage, or certain games may be excluded altogether). The specific contribution percentages and any game‑exclusion rules will be stated in the applicable Bonus Terms or promotion‑specific rules.
3.5. Koru Casino reserves the right to cancel, modify, or withdraw any bonus or promotion at any time, including where there is evidence of abuse, bonus‑hunting, systematic exploit‑based behaviour, or violation of these Terms or the Bonus Terms and Conditions. In such cases, any unclaimed bonus funds and associated winnings may be voided.
4. Deposits, withdrawals, and payment methods
4.1. Koru Casino accepts deposits in a range of currencies and payment methods, including but not limited to bank transfers, credit and debit cards, e‑wallets, and other digital payment options, subject to availability in your jurisdiction. The Website will display the accepted payment methods and any applicable minimum or maximum deposit and withdrawal limits.
4.2. Deposits are processed in accordance with the terms of the chosen payment method and any third‑party provider rules. You are responsible for ensuring that you have sufficient funds and that your payment method is valid and authorised for online gambling transactions. Any fees charged by payment providers are your responsibility unless otherwise stated.
4.3. All deposits are credited to your account subject to any applicable verification or anti‑fraud checks. If a deposit is later rejected, reversed, or otherwise deemed invalid, Koru Casino may cancel any associated bonuses and may deduct an equivalent amount from your account balance or withhold winnings linked to that deposit.
4.4. Withdrawals are processed in accordance with Koru Casino’s internal procedures and any applicable anti‑money‑laundering or “know your customer” requirements. You may be required to complete additional checks before a withdrawal is approved. Standard withdrawal processing times may vary depending on the payment method but will be communicated on the Website or via your account.
4.5. Koru Casino may impose daily, weekly, or monthly withdrawal limits and may restrict or suspend withdrawals where there is suspicion of fraud, money laundering, or violation of these Terms. If you believe your withdrawal has been unjustly delayed, you may contact Koru Casino support at the email address provided in these Terms for clarification.
5. Game fairness, RTP, and technical issues
5.1. All games available on Koru Casino are provided by licensed third‑party software providers and are designed to operate with random number generators and other fairness mechanisms to ensure that outcomes are produced in a fair and unbiased manner. The expected return‑to‑player (RTP) values of individual games will be disclosed where required and in line with responsible‑gaming standards.
5.2. Koru Casino makes reasonable efforts to ensure that all games are functioning correctly and that gaming data is processed accurately. However, you acknowledge that technical or system issues may occur, including software bugs, connectivity problems, or server‑related errors. In the event of such issues, Koru Casino may suspend or terminate a game session and may reverse or cancel any affected bets or transactions.
5.3. If you identify a suspected technical fault, error, or malfunction in any game or on the Website, you must notify Koru Casino support immediately. Koru Casino reserves the right to investigate any reported issues and to take corrective action, including the adjustment or cancellation of affected bets or winnings, in line with good practice and fair‑gaming standards.
5.4. You may not use any automated tools, bots, scripts, or third‑party software to manipulate game outcomes, exploit bugs, or gain an unfair advantage. Any such activity will be treated as a serious breach of these Terms and may lead to account closure and forfeiture of funds.
6. Prohibited behaviour and account obligations
6.1. You must not use your account for any illegal, fraudulent, or unlawful purpose. This includes, but is not limited to, money laundering, identity theft, use of stolen or unauthorised payment instruments, participation in fraudulent promotions, or circumvention of security or anti‑fraud measures.
6.2. You may not engage in any form of match‑fixing, insider‑betting, or other conduct intended to manipulate game outcomes or betting markets. You may also not collude with other players, affiliates, or third parties to gain an unfair advantage or to defraud Koru Casino or other players.
6.3. You may not attempt to reverse engineer, hack, or otherwise compromise the security of the Website or game software. You may not use automated tools, bots, or scripts to play or manipulate games in bulk, nor may you attempt to access or exploit any vulnerabilities in the system.
6.4. Koru Casino reserves the right to monitor play patterns, account activity, and transaction history for signs of suspicious or abusive behaviour. Where such behaviour is detected, Koru Casino may suspend or close your account, freeze or forfeit funds, and report the matter to relevant authorities or payment‑provider bodies.
7. Account suspension, closure, and security
7.1. Koru Casino may suspend or close your account at its sole discretion, including where there is suspicion of fraud, money laundering, breach of these Terms, or any violation of applicable gambling or anti‑money‑laundering laws. In such cases, any remaining funds may be withheld pending investigation or may be returned to you only after completion of all required checks.
7.2. If your account remains inactive for an extended period, as defined by Koru Casino’s internal policies, your account may be deemed dormant and may be subject to closure or inactivity‑fee charges in line with such policies. You may reactivate or close your account earlier by contacting Koru Casino support.
7.3. You must notify Koru Casino immediately if you believe your account has been accessed without your authorisation or if there is any unauthorised activity on your account. Koru Casino will take appropriate steps to secure your account, but your failure to act promptly may affect the ability to recover lost funds.
7.4. Koru Casino employs commercially reasonable technical and organisational measures to protect your personal data and account information. However, you acknowledge that no system is entirely immune to security breaches, and Koru Casino cannot guarantee absolute security of your data.
8. Liability, disclaimers, and warranties
8.1. Koru Casino provides its services on an “as‑is” and “as‑available” basis and makes no warranties, express or implied, regarding the uninterrupted, timely, secure, or error‑free operation of the Website or its services. To the fullest extent permitted by law, Koru Casino disclaims all warranties of merchantability, fitness for a particular purpose, title, and non‑infringement.
8.2. Koru Casino will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Website, including but not limited to loss of profits, loss of data, or loss of winnings. In any event, Koru Casino’s total liability to you will be limited to the amount of funds, if any, actually credited to your account by Koru Casino.
8.3. Koru Casino is not liable for any losses or damages resulting from your failure to comply with these Terms, any applicable gambling laws, or your own negligent use of the services. You are solely responsible for understanding the risks associated with online gambling and for managing your own financial exposure.
8.4. Koru Casino may temporarily suspend or restrict access to the Website or specific services for maintenance, upgrades, or for security or compliance reasons. We will make reasonable efforts to notify users of significant planned outages, but such maintenance may occur at short notice.
9. Disputes, complaints, and governing law
9.1. If you have any complaint or dispute regarding your account, a bonus, a transaction, or any other aspect of the services provided by Koru Casino, you must first attempt to resolve the matter through Koru Casino’s customer support channels. You may contact Koru Casino at the email address provided in these Terms.
9.2. In the event that your complaint cannot be resolved to your satisfaction through Koru Casino’s internal procedures, you may be referred to an independent dispute‑resolution or alternative‑dispute‑resolution (ADR) service, if applicable, in line with industry standards and responsible‑gaming expectations.
9.3. These Terms and Conditions will be governed by and construed in accordance with the laws of the jurisdiction under which Koru Casino operates, taking into account the applicable Australian‑based regulatory and consumer‑protection principles. Any legal action arising from or relating to these Terms will be brought in the competent courts of that jurisdiction.
9.4. You agree that any dispute, claim, or controversy relating to these Terms, your account, or your use of Koru Casino services will be resolved in good faith through negotiation, and, if necessary, through formal mediation or litigation, subject to any mandatory dispute‑resolution procedures established by relevant regulatory authorities.
10. Changes to these Terms and Conditions
10.1. Koru Casino reserves the right to amend, update, or replace these Terms and Conditions at any time, including where required by changes in applicable gambling laws, regulatory requirements, or internal operational policies. Such changes will take effect once they are published on the Website or otherwise notified to you.
10.2. If Koru Casino makes a material change to these Terms, reasonable efforts will be made to provide notice in advance, such as via email or a prominent notice on the Website. Continued use of the Website or your account after any such changes will constitute your acceptance of the revised Terms.
10.3. If you do not agree to any revised Terms, you must cease using the Website and terminate your account. Koru Casino will process any remaining balance in accordance with applicable withdrawal rules and any outstanding wagering or bonus conditions.
If you wish, I can next adapt this text into a fully formatted, ready‑to‑paste HTML‑style page (with headings, anchor‑style links, and a clean layout) tailored for your Koru Casino site.
