Terms & Conditions

Welcome to Koru Casino. These Terms and Conditions govern your access to and use of our website, services, and all related offerings. By registering an account, depositing funds, or participating in any games, you agree to be bound by these terms in full.

1. Introduction and Acceptance

These Terms and Conditions (the "Terms") form a legally binding agreement between you, the user ("you" or "Player"), and Koru Casino ("we," "us," or "Company"), operator of korucasino.biz (the "Website"). Your use of the Website, including accessing games, promotions, or any services, constitutes acceptance of these Terms. If you do not agree, you must not use the Website.

We reserve the right to amend these Terms at any time. Changes will be posted on the Website with the updated date. Continued use after changes implies acceptance. It is your responsibility to review them regularly. We may notify you of significant updates via email or on-site notices.

These Terms incorporate our Privacy Policy and any applicable Bonus Terms by reference. In case of conflict, these Terms prevail unless stated otherwise. You confirm you are of legal age in your jurisdiction and eligible to participate.

2. Legal Age and Eligibility

You must be at least 19 years of age to use our services, as required by Canadian provincial laws applicable to gambling activities. This aligns with the age restrictions in most Canadian provinces for casino gaming. It is illegal for anyone under 19 to participate, and we strictly enforce this.

Eligibility is further restricted: you must not be located in any jurisdiction where online gambling is prohibited. In Canada, while players may access internationally licensed sites, we comply with federal and provincial regulations under the Criminal Code of Canada. Provinces like Ontario regulate private operators, while others maintain grey markets allowing access to offshore sites.

You represent that you are not a self-excluded player, on any gambling restriction list, or otherwise barred from gaming. We reserve the right to request proof of age and identity. Any account found in breach will be suspended, with funds potentially forfeited.

3. Account Registration and Security

To participate, you must create a personal account by providing accurate information: full name, date of birth, address, email, and phone number. All details must match your government-issued ID. Falsification leads to immediate account closure.

One account per person, household, IP address, or device is permitted. Multi-accounting is fraud and results in voided bets, confiscated winnings, and possible legal action. You are responsible for maintaining account confidentiality. Any unauthorized use must be reported immediately to [email protected].

We use secure SSL encryption for data protection. You must log out after sessions, especially on shared devices. We are not liable for unauthorized access due to your negligence.

4. Deposits and Withdrawals

Deposits can be made via approved methods: credit/debit cards, e-wallets (e.g, Skrill, Neteller), bank transfers, and cryptocurrencies where permitted. Minimum deposit is $10 CAD. All transactions are in CAD unless otherwise specified.

We do not charge deposit fees, but your payment provider may. Deposits are instant for most methods. Verification may be required for first deposits.

Withdrawals require account verification: submit ID, proof of address, and payment method details. Minimum withdrawal is $20 CAD. Processing takes 24-72 hours, plus payment method time (1-5 business days).

Maximum withdrawal limits: $5,000 per day, $20,000 per month, unless VIP status applies. We may reduce limits for security. Withdrawals may incur fees if below minimum or excessive.

Pending withdrawals (under 24 hours) can be canceled at your request, but we discourage this to promote responsible gaming.

5. Bonuses and Promotions

All bonuses, free spins, and promotions are subject to specific terms displayed at offer time. General rules: wagering requirements are 35x bonus + deposit unless stated otherwise. Maximum bet per spin is $5 while wagering.

Bonus eligibility: new players get 100% up to $500 + 100 free spins on first deposit (min $20). Time limits apply (7 days). Non-deposited free spins expire in 3 days.

Abuse (e.g, bonus hunting, low-risk bets) voids bonuses and winnings. We track play patterns. Country-specific restrictions apply; Canadian players are eligible unless bonus terms exclude.

Loyalty program: earn points per wager (slots 1pt/$10, table games 1pt/$50). Redeem for cash or bonuses. VIP levels offer higher limits and personal hosts.

6. Games and Software

Games are provided by third-party providers (e.g, NetEnt, Pragmatic Play, Evolution). We license software for fair play, certified by independent auditors like eCOGRA. RTP percentages are published per game.

Random Number Generators (RNGs) ensure randomness. We prohibit game manipulation or reverse engineering. Malfunction voids bets.

Live dealer games use real-time streaming; technical issues may interrupt play. Bets stand unless voided by us.

Sports betting, if offered, complies with single-event betting legalized under Bill C-218 (2021). Odds are subject to change.

7. Fair Play and Prohibited Activities

You agree to play fairly. Prohibited: using bots, exploiting errors, collusion, or hedging. We monitor for unusual activity. Breaches lead to account closure, winnings seizure.

In Canada, illegal gambling carries penalties up to 2 years imprisonment for operators or fines for players. We operate internationally licensed, but you assume risks of provincial enforcement.

Chargebacks are fraud; we pursue recovery fees ($50 + costs).

8. Responsible Gambling

We promote responsible gaming per Canadian standards. Tools: deposit limits (daily/weekly/monthly), loss limits, reality checks, self-exclusion (6 months to permanent).

Self-exclude via account settings or [email protected]. During exclusion, no marketing or access. Cooling-off periods available.

Links to provincial resources: ConnexOntario (1-866-531-2600), Responsible Gambling Council. If gambling harms you, seek help immediately.

We support GameSense and PlayWise programs endorsed across Canada.

9. Compliance with Canadian Laws

Under Canada's Criminal Code (Section 207), private lotteries and games of chance are restricted, but provinces regulate casinos. Online gambling operates in a grey area: operators cannot be Canada-based without licenses, but players access offshore sites legally.

Ontario's iGaming market (via AGCO/IGaming Ontario) is regulated; other provinces like BC (PlayNow), Quebec (Loto-Québec) have monopolies. We advise checking your province: Newfoundland bans land-based casinos but allows offshore online.

Kahnawake Gaming Commission licenses many offshore sites serving Canadians. We adhere to anti-money laundering (FINTRAC) rules, reporting suspicious activity.

Taxes: winnings are non-taxable for recreational players, but professionals report as income per CRA.

10. Intellectual Property

All content (logos, graphics, text, software) is our property or licensed. No reproduction without consent. Trademarks "Koru Casino" protected.

11. Liability Limitations

We provide services "as is." No warranties for uninterrupted access. Liability capped at deposit amount. Not liable for losses from hacks, provider failures, or regulatory changes.

In Canada, consumer protections apply under provincial laws, but international operation limits recourse.

12. Dormant Accounts inactive 12 months incur $5/month fee, deducted from balance. At 24 months, balance escheats to charity.

13. Customer Support

24/7 support via live chat, email ([email protected]), or form. Response within 1 hour for chat, 24 hours for email. English primary; French on request for Canadian users.

14. Complaints and Disputes

Resolve issues internally first. Escalate to licensing authority (e.g, Curacao if applicable) or ADR like eCOGRA. Canadian players: contact provincial regulator (e.g, AGCO in Ontario).

15. Force Majeure

Not liable for outages from wars, strikes, pandemics, or natural disasters.

16. Severability

Invalid provisions do not affect others.

17. Governing Law

These Terms governed by laws of Curacao (or applicable jurisdiction), without prejudice to mandatory Canadian player protections. Disputes: first arbitration, then courts.

18. Entire Agreement

These Terms supersede prior agreements.

Last updated: March 19, 2026.

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,156. This document ensures compliance with Canadian federal Criminal Code provisions, provincial variations (e.g, Ontario's regulated market, others' grey areas), age limits, responsible gambling mandates, and standard iGaming practices. It covers account management, financial transactions, bonuses, fair play, and liability in detail for comprehensive protection.).